Resource Manager - Capacity Planning

<p>Berlin / Hamburg</p> <p>Hybrid</p> <p><em>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.</em></p> <p><strong>JOB PURPOSE</strong></p> <p>We’re looking for a strategic and experienced Resource Manager to join our EMEA resourcing team for our Experience & Engineering DACH Team (Across Germany and Switzerland). This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.</p> <p>You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.</p> <p>A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops, among others. </p> <p>We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.</p> <p>At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.</p> <p><strong>WHAT YOU'LL DO</strong></p> <p><strong>Resource Planning & Optimization</strong></p> <ul> <li>Own and manage the full resourcing lifecycle across Experience & Engineering requests for a pool of ~100 FTE</li> <li>Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing.</li> <li>Make strategic resourcing decisions considering project margins, business priorities, and talent development</li> </ul> <p><strong>Demand Forecasting & Workforce Planning</strong></p> <ul> <li>Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans</li> <li>Develop and maintain accurate short- and long-term demand forecasts</li> <li>Identify skill gaps and workforce needs, partnering with Craft Leads and People & Culture on hiring and training. </li> </ul> <p><strong>Cross-Regional Resourcing & External Support</strong></p> <ul> <li>Coordinate resourcing across EMEA, including nearshore and offshore teams</li> <li>Identify and onboard freelancers or external partners when internal capacity is unavailable</li> <li>Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing</li> </ul> <p><strong>Stakeholder Management & Collaboration</strong></p> <ul> <li>Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads</li> <li>Ensure alignment between resourcing strategies and business priorities</li> <li>Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs</li> </ul> <p><strong>Risk Management & Conflict Resolution</strong></p> <ul> <li>Proactively identify risks in resourcing plans and implement mitigation strategies</li> <li>Manage and resolve resource conflicts, competing priorities, and overlapping demands</li> </ul> <p><strong>Reporting, Data & Governance</strong></p> <ul> <li>Maintain high data quality within resource management tools (e.g., Resource Guru)</li> <li>Ensure compliance with processes such as time tracking, allocations, and reporting</li> <li>Track and report on key metrics (utilization, capacity, bench, freelance/nearshore ratios)</li> <li>Provide regular insights to local, regional, and global leadership</li> </ul> <p><strong>WHAT YOU'll BRING</strong></p> <p><strong>Experience & Background</strong></p> <ul> <li>3+ years of experience in Resource Management, Engineering Resource Management, or Technical/Digital Project Management within a digital agency or product environment</li> <li>Experience working across multiple markets and cultures (EMEA experience is a plus)</li> </ul> <p><strong>Digital & Technical Understanding</strong></p> <ul> <li>Strong knowledge of digital roles (Backend, Frontend, DevOps, QA, Business Analysis, UX/UI, Project Management)</li> <li>Solid understanding of digital product delivery (web, e-commerce, mobile) and cross-functional collaboration</li> <li>Ability to translate project needs into effective staffing plans</li> </ul> <p><strong>Analytical & Tools</strong></p> <ul> <li>Strong analytical and forecasting skills, with experience in reporting tools such as Power BI</li> <li>Proficiency in resource management tools (Resource Guru experience is a plus)</li> </ul> <p><strong>Stakeholder Management & Communication</strong></p> <ul> <li>Excellent communication and interpersonal skills, with the ability to influence across teams and seniority levels</li> <li>Comfortable working cross-functionally and acting as a trusted advisor</li> </ul> <p><strong>Ways of Working</strong></p> <ul> <li>Strategic thinker with strong problem-solving and decision-making abilities</li> <li>Highly organized, detail-oriented, and process-driven</li> <li>Able to prioritize effectively in a fast-paced, dynamic environment</li> <li>Proactive, solution-oriented, and comfortable navigating complexity</li> </ul> <p><strong>Mindset & Culture</strong></p> <ul> <li>Collaborative, team-oriented, and hands-on</li> <li>Strong sense of ownership and accountability</li> <li>Resourceful, adaptable, and pragmatic</li> <li>Confident, assertive and clear communication skills. </li> </ul> <p><strong>Language</strong></p> <ul> <li>Business-level English required</li> </ul> <p><strong>WHAT YOU'll GET</strong></p> <ul> <li>Flexible, hybrid working policy (1-2 days at the office, depending on location);</li> <li>Company pension scheme.</li> <li>€50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.</li> <li>Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.</li> <li>Occasional breakfast/lunch at the office, Smoothie Tuesdays.</li> <li>Stay happy and healthy with a contribution to your health through the OpenUp p