Senior Product Support Engineer

PURPOSE This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be creative in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on advanced systems analysis and solutions while mentoring throughout the organization. ESSENTIAL DUTIES • Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives. • Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers. • Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers. • Read, interpret, troubleshoot pneumatic and electrical schematics. • Troubleshoot and configure product communication protocols. • Troubleshoot pneumatic and electrical circuits. • Review and interpret data utilizing corporate management system software that include CAD models and product documentation. • Perform independent research on a variety of topics, provide summarized data, and present observations. • Complete assigned tasks while implementing departmental processes. • Hands on technical support for an extended audience (technical and non-technical) of internal and external customers. • Lead and/or participate on teams to accomplish tasks, processes, and corporate directives. • Travel mainly for the purpose of training, customer support, or trade shows. (Less than 35%) • All other duties as assigned. • Record daily activities PHYSICAL DEMANDS/WORK ENVIRONMENT • Capacity to work indoors in an office, laboratory, and/or manufacturing environment. • Ability to work in a stationary position for prolonged periods of time. • Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours MINIMUM REQUIREMENTS • Bachelor’s degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. • Competent understanding of the product development process. • Fluent understanding to apply project management principles, methodologies, and documentation. • Competent understanding of CAE tools and results as applied to the product application process. • Competent understanding of tolerance as it relates to design intent. • Fluent understanding of common industrial processes and/or controls. • Competent understanding of material and component options by application. • Fluent understanding of schematics. • Competent understanding of communication protocols. • Fluent in conducting research using corporate resources. • Expert at efficient use of time to effectively plan and execute multiple duties. • Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.) • Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.) • Fluent ability to communicate utilizing corporate office software. • Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies. • Expert ability to communicate, in English, with internal and external customers tactfully and professionally. • 8+ years (preferred) relevant work experience For internal use only:ENG001