1st Line Audit Support (Agent) – South Africa

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy) Key Responsibilities: Conducting manual audit, validate questionable entries & edit transaction log. Require to attend/make a call to validate. Ensure quick, efficient and accurate turnaround Ensure all actions comply with all data protection legislations Email and Text Templates can be created to address each potential scenario Once a transaction is logged, it will count towards transaction target Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information 6 -12 months experience with BPM/Customer Service/Back Office Operations Good communication skills (verbal and written) - English Understands how one's work relates to or coordinates with the work of others within the team Ability to complete multi-step assignments Basic computer skills Working Hours: US Working hours. (Rotational shifts) Night shift Allowance dependent on shift rotations. Transport for every shift starting/ending after 7PM.