Applications Support Analyst (IT)

<p><strong><span data-contrast="none">Harbor</span></strong><span data-contrast="none"> is seeking </span><strong><span data-contrast="none">Applications Support Analysts</span></strong><span data-contrast="none"> to join our dynamic Legal Technology & Operations – Applications Management Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements.  We have both extensive experience in legal processes and technology across several platforms.  This mainly focusses on Intapp, Elite 3E and iManage products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers.  We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":0,"335559740":276}"> </span></p> <p><span data-contrast="none">As an analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks.  </span><span data-contrast="none">This is a position that will be hybrid with an office in the metro Manila area.</span></p> <hr> <h4><span data-contrast="none"><span data-ccp-parastyle="heading 2">Job Duties and </span><span data-ccp-parastyle="heading 2">Responsibilities:</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span></h4> <p><span data-contrast="auto">The role is split into 2 main areas of responsibility:</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></p> <ul> <li><span data-contrast="auto">Monitoring and resolving issues within client production environments.  This is termed “business as usual”.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Improving configuration and processes for clients, based on changing needs.  This is termed as “continual improvement”.  </span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> </ul> <p><span data-contrast="auto">Business as usual includes the following responsibilities:</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></p> <ul> <li><span data-contrast="none">Carry out regular proactive monitoring on client systems.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Assist clients and other team members with production issues in a timely fashion, these could be data or process related.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Provide regular and concise client updates when resolving issues. </span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="none">Collaborate with technology providers and clients to resolve defects.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Support integrations with third party applications.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Reconcile data across various systems.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Configure Intapp product software. </span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Gain knowledge to become proficient in both the supported applications and business processes.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> </ul> <p><span data-contrast="auto">Continuous improvement includes the following responsibilities:</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></p> <ul> <li><span data-contrast="auto">Collaborate with other team members to execute planned changes to client implementation components.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Execute test plans to validate outcomes from continuous improvement items.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Document small changes to include communication back to the client.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li> <li><span data-contrast="auto">Actively parti