Guest Services Manager

<div class="content-intro"><p><em>*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts</em></p> <p><em>*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.<br></em></p></div><div class="header h57px"> <div class="corporate-header w100 flex align-items-center relative px33px justify-between"> <div class="flex align-items-center justify-start h100"><a class="no-underline flex align-items-center" href="https://www.workstream.us/j/1d35674b/joey-restaurants?locale=en"><img class="h42px" style="max-width: 100%;" src="https://image-handler.workstream.is/fit-in/512x512/production/uploads/brand/logo/31093/82160be7d40fca60b5792dd35fdf3e4d.png" alt="JOEY Restaurants"></a></div> <div class="flex align-items-center justify-start h100"><a class="no-underline flex align-items-center" href="https://www.workstream.us/j/1d35674b/joey-restaurants?locale=en"><span class="dn flex-700px b fz19px-700px fz14px ml15px black">JOEY Restaurants</span></a><a class="nav-item-link ml40px h100 no-underline flex dn flex-700px align-items-center black active" href="https://www.workstream.us/j/1d35674b/joey-restaurants/locations?locale=en">All locations</a><a class="nav-item-link ml40px h100 no-underline flex dn flex-700px align-items-center black" href="https://www.workstream.us/j/1d35674b/joey-restaurants/positions?locale=en">All positions</a></div> <div class="flex align-items-center justify-start h100"> </div> </div> </div> <div class="body-wrapper mb-95px-500px"> <div class="body-card corporate-body-card"> <div class="content-wrapper"> <div class="flex"> <div class="flex-auto"> <div class="company-details"> <div class="align-items-center"> <h1 class="company-name fz22px b black inline">Guest Services Team - JOEY Uptown</h1> </div> </div> </div> </div> <div class="position-rich-text-content mt18px"> <p>This is about YOU. Your passion, purpose, and potential. When you join the JOEY team, you can expect a warm, inclusive and creative environment. We are committed to training, educating, and empowering our people, and we live by our culture of People Development. JOEY Restaurants is all about opportunity and our success is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).</p> <p>As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness and<strong> </strong>professionalism to unmatched levels.</p> <p> </p> <p><strong>Duties</strong></p> <ul> <li>Greet guests warmly and enthusiastically immediately as they enter the restaurant.</li> <li>Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.</li> <li>Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.</li> <li>Answer the telephone in a pleasant manner and respond appropriately to all inquiries.</li> <li>Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.</li> <li>Thank guests for visiting as they depart the restaurant and inquire about their experience.</li> <li>Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.</li> <li>Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.</li> <li>Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.</li> <li>Follow all food and alcohol service and handling safety precautions and procedures.</li> </ul> <p> </p> <p><strong>Basic Qualifications</strong></p> <ul> <li>1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).</li> <li>Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.</li> <li>Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.</li> <li>Thrive in a dynamic, fast-paced work environment.</li> <li>Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.</li> </ul> <p> </p> <p><strong>Required Knowledge, Skills, and Abilities</strong></p> <ul> <li>Successful employees at JOEY are genuine, warm, and caring.</li> <li>They value honesty and conduct themselves with integrity.</li> <li>They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.</li> <li>They are natural problem solvers with an insatiable desire to positively impact individual and team execution.</li> <li>They are passionate about quality and professionalism.</li> <li>They possess exceptional relationship building and communication skills.</li> <li>They encourage healthy and supportive competition within their team.</li> <li>They exude confidence, humility, and respect.</li> <li>They take pride in presenting a professional appearance and demeanor.</li> </ul> <p> </p> <p><strong>Benefits</strong></p> <ul> <li>Career development, education, and growth opportunities.</li> <li>Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.</li> <li>Discounted employee shift meals.</li> <li>10% discount for self and guests on all food and beverages when visiting any JOEY location.</li> <li>Referral bonus program.</li> <li>Sales competitions and rewards.</li> </ul> <p><strong> </strong></p> <p><strong>Join our team!</strong></p> <p>If you're looking for a place to meet your potential,&