Sr. Recovery Specialist

<p data-pasted="true"><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Join Us in Making an Impact </span>✨ </span></p> <p><span style="font-size: 12pt;">At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! </span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(0, 64, 83);">Who You Are 🧩</span> </span></p> <p><span style="font-size: 12pt;">You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. </span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">What You’ll Do</span> 🚀 </span></p> <p><span style="font-size: 12pt;">📍<span style="font-family: helvetica, arial, sans-serif;">This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027</span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Sr. Recovery Specialist contacts and locates members with delinquent accounts, demonstrating the ability to secure payment and avoid potential loss by performing prescribed duties.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contact delinquent members by telephone and mail to determine the reasons for delinquency, and assist members in developing plans to bring accounts to current status; or mitigating losses when necessary.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrate proficiency in securing payment arrangements for past due or charged off loans, credit cards, share accounts, mortgages, and lines of credit to mitigate potential losses.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Research member account and transaction activity information and utilize skills and skip tracing tools to contact members and resume collection activity or proceed to next steps.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Update and note demographics and collection activity on accounts through delinquent loan recovery system.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Obtain, summarize, and update qualifying information to submit deferments and hardships for management approval.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Submit recommendations to management for voluntary or involuntary repossession approval and processing.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Submit recommendations to management for settlement, legal action, or charge off when appropriate.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Utilize above mentioned collection strategies to successfully manage resolve rate for collection queue of accounts.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review accounts with management when exceptions and escalations are necessary, obtain direction on how to handle or transfer calls to management to service.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Service inbound calls, ensures service level and abandoned call rate are within department guidelines and established goals.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain superior member service throughout each call while assisting in identifying and executing solutions for members.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrate proficiency in credit reporting knowledge.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrate proficiency in bankruptcy and repossession knowledge and mitigating its effects in our servicing member accounts without additional risk to Credit Union.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Follow up on abandon vehicle notices to insure lien position.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Process title checks to validate lien position.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Follow up on GAP warranty coverage to mitigate any potential loss.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Reconcile ECM daily transaction report, correct any data entry errors, and process payments.</span></li> </ul> <p></p> <p><span style="font-size: 12pt;"><span style="color: rgb(0, 64, 83);" data-pasted="true">What You Bring</span><strong><span data-pasted="true"><span style="color: rgb(0, 64, 83);"> </span>🎯</span></strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sa