Customer Care Specialist

At 2degees, our mission is to Fight for Fair. Join an award-winning team delivering exceptional customer experiences in tech support.   CUSTOMER CARE SPECIALIST - Auckland!   Your role, your journey | Te Huarahi Whakatipu As a Customer Care Specialist, you’ll be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot and resolve connectivity, equipment, and service issues while delivering an outstanding customer experience at every interaction. You’ll also be joining an award-winning team, recognised with multiple CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco   How you’ll show up | Tu mai Tu Rangatira Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones) Explain technical concepts in a clear, simple way Keep accurate, up-to-date customer records using CRM systems and tools Work collaboratively with your team and stay curious by building your product and technical knowledge   What you’ll get | Ngā rauemi Manaakitanga Mobile phone plan and discounted broadband to keep you connected Tailored training and ongoing coaching to support your career growth Wellness support programs to help you thrive inside and outside of work Health and wellbeing benefits including medical insurance, EAP support, and more   Applications have now closed for our intake starting 10th August, however we are taking expressions of interest for further intakes this year.  When you apply, please select which starting month would suit you best. Please note during the selection process we will use various methods to further assess your suitability for the role. These may include, online ability assessments, video questions, interviews and pre-employment checking.   We welcome applications from everyone, including people living with disabilities or who are neurodiverse. If you’d like any support or adjustments during the recruitment process, email us on careers@2degrees.nz. We’re here to help you shine.   2degrees. It’s time for something different 2degrees, kua tae te wā kia eke panuku.