Lodging Reservations Agent

As a Lodging Reservations Agent, you are the warm welcome to Panorama Mountain Resort. This role combines the guest-facing duties of a Front Desk Agent with the behind-the-scenes expertise of the Reservations team. You will register guests, handle inquiries in person and via phone/email, sell resort accommodation, and support the reservations process to ensure seamless guest experiences from booking to check-out. Essential Functions: Front Desk Focus (Primary Duties): • Greet and register guests, providing exceptional customer service at every point of contact. • Maintain accurate guest accounts and handle billing, payments, and reconciliation of a $500 float. • Assist guests with inquiries, problems, and resort information. • Manage key security and distribution. • Promote resort services and amenities. • Maintain cleanliness of front desk area and lobby. • Follow emergency procedures and maintain safety protocols. Reservations Support (Secondary Duties): • Respond to guest inquiries via phone, email, and online channels in a timely and professional manner. • Accurately book reservations, including special packages and promotions, using SMS or other booking systems. • Provide detailed information about resort amenities, packages, policies, and activities. • Maintain awareness of resort events and seasonal offerings to assist with guest planning. • Support data entry and clerical tasks related to guest bookings. • Collaborate with Reservations and Sales teams to ensure accuracy and consistency in guest communication. • Other duties as assigned. Experience / Requirements: • Minimum 1 year of front desk or reservations experience required. • Prior experience with SMS Lodging system preferred. • Comfortable using multiple computer systems and communication platforms. • Excellent customer service, communication, and problem-solving skills. • Sales-oriented mindset with strong attention to detail. • Must be fluent in English. • Ability to work evenings, weekends, and holidays. • Must be able to lift up to 50 lbs.