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SENIOR SPECIALIST, WORKFORCE MANAGEMENT

Phcareers Qualfon

Posted
1mo ago
General ProfessionalClinical Scientific RegulatoryCommunication Storytelling

About this role

Main Objectives and Duties: 1. Schedule Generation and staffing analysis • Uses workforce management software and call volume history to help manage intra-day staffing levels. • Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups. • Identifies and coordinates training needs (dates and time) for the...

If this role is no longer available, it will disappear from Praxy automatically.