Experienced Customer Service Representative

Experienced Customer Service Representative PSC Group is now hiring a Logistics Customer Service Representative to join our team. The ideal candidate will have prior experience in a customer service, logistics, or industrial environment, along with strong communication skills, keen attention to detail, advanced computer proficiency, and the ability to effectively multi-task in a chemical plant setting. Job Duties & Responsibilities: • Communicate with customers, shippers (including those sending products via railcar), and carriers regarding orders and daily operations. • Work in an industrial environment and follow all safety and operational procedures. • Process customer orders using various computer inventory systems and complete all necessary paperwork. • Create and manage daily load schedules, confirm load weights, and verify documentation, including bills of lading, before releasing drivers. • Verify work instructions via customer data sheets • Red tag railcars if necessary • Schedule and verify motor carriers and inbound truck appointments, ensuring drivers are entered into required systems (including INA) and are compliant prior to loading. • Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system • Receive, process, and update customer orders in inventory systems (SAP, D365, NetSuite, WMS). • Create and manage BOLs, pick lists, pick tickets, purchase orders, and shipment documents. • Enter production data, update production plans, and reconcile inventory, shipments, and open issues daily. • Monitor shipment receipts, perform warehouse transfers, and maintain accurate inventory records. • Investigate and report discrepancies, supporting corrective action processes. • Collaborate with internal teams and customers to support smooth daily operations. • Cross-train within the department and complete daily reports and other tasks as assigned. • Completes any other duties that may be assigned to complete the job Job Qualifications: • Prior experience working in a chemical plant, industrial or manufacturing work environment • Must be proficient in SAP • Must be proficient in Microsoft Excel • May require a valid Driver’s License, depending on work location • 18 years or older and legally able to work in the U.S. • Pass a drug screen, physical, and background check • Wear all required PPE without restriction and pass any required medical exams • Speak, write, read fluent English • Regular on-site attendance and punctuality is required • Previous military experience and proven ability to follow procedures is a plus. Work Schedule: Monday-Friday (in-office)