Senior Customer Success Engineer

<div class="content-intro"><p><strong>About Axonius Federal Systems:</strong></p> <div data-olk-copy-source="MailCompose">Axonius Federal Systems (AFS), a proud subsidiary of Axonius, empowers U.S. government agencies to achieve complete visibility and control over their cyber assets. We provide agencies with the confidence to simplify complexity, reduce risk, accelerate operational resilience, and comply with cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01. AFS integrates with hundreds of data sources to deliver a unified view of all assets—devices, users, applications, and infrastructure. With FedRAMP authorization, and deployments across 70+ federal agencies, AFS transforms asset intelligence into action—helping secure missions and protect national security.</div> <div> </div> <div><span data-olk-copy-source="MailCompose">For more on how AFS supports the mission of the U.S. government to improve national security, visit <a id="OWA693a6d8b-53c5-b671-8a8f-28fc6a922100" class="OWAAutoLink elementToProof" href="https://www.axonius.com/federal-systems">Federal Systems Government Cybersecurities | Axonius</a>.</span></div> <p> </p></div><p><strong><span data-contrast="auto">Position Overview:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Axonius Federal Systems is seeking a Senior Customer Success Engineer to join our high‑impact Federal team. In this customer‑facing role, you will partner closely with strategic federal clients to design, implement, and optimize complex technical solutions that drive measurable outcomes.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will play a key role in solution delivery, customer onboarding, and long‑term success—serving as a trusted technical advisor while collaborating cross‑functionally to support deal success and ongoing account expansion. This is an exciting opportunity to make a meaningful impact at a fast‑growing cybersecurity company supporting mission‑critical federal initiatives.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Provide hands‑on technical expertise to ensure the successful operation, performance, and optimization of customer infrastructure solutions.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Partner with customers to understand technical challenges and recommend re‑engineering solutions that improve scalability, reliability, and performance.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Assess existing environments to identify opportunities for optimization, modernization, and enhanced security.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Design and implement tailored solutions using industry best practices and modern technologies.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Collaborate with Sales, Engineering, and Customer Success teams to deliver customized, customer‑centric solutions.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Lead customer onboarding efforts, including solution installation, configuration, and integration into existing environments.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Support additional initiatives as needed to ensure customer satisfaction and business success.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Other duties as assigned.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Minimum Qualifications:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">6+ years of experience delivering technical support or consulting services in a customer‑facing role.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Hands‑on experience in cybersecurity, particularly within distributed environments, and familiarity with Department of Defense (DoD) operations.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Strong understanding of networking concepts and protocols.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Practical experience with technologies such as Linux, Docker, MongoDB, APIs, and scripting languages (e.g., Python, Bash).</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience working with cloud platforms such as AWS, Azure, or Google Cloud, as well as DevOps tools including Docker, Kubernetes, and Jenkins.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Proven ability to design, implement, and troubleshoot complex technical solutions with minimal supervision.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Preferred Qualifications:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Active U.S. security clearance preferred.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect.</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus. </p></div><div class="title">Annual Salary Range (bonus and equity included in addition)</div><div class="pay-range"><span>$139,000</span>&