Client Manager, Employee Benefits

<p><strong>ABOUT THE JOB</strong></p> <p><span data-contrast="none">This role will guide clients through their benefits program needs, offering both short- and long-term solutions. Key responsibilities include project planning, project management, implementation, and the daily management of employee benefits vendors. This role provides day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":330}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong>ESSENTIAL FUNCTIONS</strong></p> <p><strong><span data-contrast="none">Client Onboarding and Implementation</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></p> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Manage new client onboarding and benefit administration configurations.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Work with Client Executive to execute implementation processes, including meetings, documentation, and coordination with carriers and vendors.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Set up new groups, renewals, and terminations, ensuring seamless client transitions and accurate record maintenance.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Participate in client meetings as needed.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <p><strong><span data-contrast="none">Client and Vendor Relations</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></p> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Serve as day-to-day point of contact for clients and vendors, handling queries, meetings, and communications, including escalated claims and eligibility issues.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"469769226":"Century Gothic","469769242":[8226],"469777803":"left","469777804":"+","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Maintain client advocacy lists and manage billing and enrollment audits to ensure service quality.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":360}"> </span></li> </ul> <ul> <li data-leveltext="+" data-font="Century Gothic" data-listid="15" data-list-defn-props="{"134224900":true,"335551500":2723493,"335552541":1,"335559685":720,"335559991":360,"4697