Product Director, VIP Products

<div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>About The Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-doxusdoP7NU01oX9Z29HojysCiF"> <div data-zone-id="0" data-line-index="0"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TWW0dikUlo8GOWxoKGHlOiKIgSe">OKX is seeking an experienced VIP Product Lead to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments. <br>You will spearhead the overall strategy and product planning for the VIP product line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).</div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusJZ5t4Jnk2dRFRKdHIJXMmb"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>What You'll Be Doing</strong></h2> <div data-page-id="R1MMdOP7Jor8rJxZjvEuEmM9s6b" data-docx-has-block-data="false"> <div data-page-id="EJEWdyXsfojXT9xHKfDuSPpSswb" data-docx-has-block-data="false"> <div data-page-id="IwA0dvhKMo2zqdxUm6sux6uxsbb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-lark-html-role="root"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-VJpvdpkYToj6cqxxKyslDBU6gCf" data-list="bullet"> <div>Oversee the overall planning and iteration of OKX VIP-related products, including but not limited to VIP benefits systems, personalized campaigns, exclusive offerings, and customized customer services.</div> </li> <li class="ace-line ace-line old-record-id-PMEHdLIy2o1tTcx2cyVlAoTygLh" data-list="bullet"> <div>Collaborate closely with VIP sales, institutional account managers, and market-making teams to identify VIP customer needs and translate them into actionable product features.</div> </li> <li class="ace-line ace-line old-record-id-CE89d1ItXolg8nxWdb8lc4PegEg" data-list="bullet"> <div>Lead the design and optimization of VIP customer lifecycle management solutions to improve retention and engagement rates.</div> </li> <li class="ace-line ace-line old-record-id-NkQ5djOr3otigoxV6v0lZq2HgTd" data-list="bullet"> <div>Coordinate cross-departmental collaboration, including R&D, design, operations, and risk control, to ensure timely and high-quality project delivery.</div> </li> <li class="ace-line ace-line old-record-id-CCE8dKcHtoJamQx6D9tloN8tgEd" data-list="bullet"> <div>Monitor global market trends and industry developments to formulate localized product strategies that cater to VIP clients in different regions.</div> </li> <li class="ace-line ace-line old-record-id-NjBYdfrOjoYl4jxKGOZlhbvLgif" data-list="bullet"> <div>Leverage data analysis and customer feedback to continuously optimize user experience and drive platform trading volume and AUM growth.</div> </li> <li class="ace-line ace-line old-record-id-VX9WdKqFuoDFgnxyQQnlqAM0gef" data-list="bullet"> <div>Establish competitor analysis mechanisms to evaluate VIP service differentiators in the industry and enhance OKX’s competitive edge.<br><br></div> </li> </ul> </div> </div> </div> </div> </div> <h2 class="heading-2 ace-line old-record-id-doxusJHbXag5ngXLLiXggj1zhBg"><strong>What We Look For In You</strong></h2> <div data-lark-html-role="root"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Wp3idZdn7oJMNvx0ufRlKforggf" data-list="bullet"> <div>Bachelor’s degree or higher with 5+ years of product management or product strategy experience.</div> </li> <li class="ace-line ace-line old-record-id-OZpidDMMPoTS6KxqR3ElxfyFg1f" data-list="bullet"> <div>Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.</div> </li> <li class="ace-line ace-line old-record-id-EyXVdx501onoxixHjZ0ldCRzgNb" data-list="bullet"> <div>Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.</div> </li> <li class="ace-line ace-line old-record-id-PHPqdVL8KoZIRcxOov3l5kMsg2b" data-list="bullet"> <div>Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.</div> </li> <li class="ace-line ace-line old-reco