Payments and Fraud Shift Leader

<h2><strong><span data-contrast="none">Overview:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2> <p><span data-contrast="none">The function of the Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud</span><span data-contrast="none"> Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci</span><span data-contrast="none">litate internal communication, a</span><span data-contrast="none">s well as offe</span><span data-contrast="none">r guidance to payments analysts.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <h2><strong><span data-contrast="none">Main Responsibilities:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2> <p><span data-contrast="none">The main responsibilities include but are not limited to:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Allocation and prioritization of task during the shift.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Being the first line of contact for 3rd party providers regarding payments related issues.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Taking ownership of any issues occurring d</span><span data-contrast="none">uring their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Answering escalations</span><span data-contrast="none"> from </span><span data-contrast="none">customer s</span><span data-contrast="none">upport and following up on the</span><span data-contrast="none"> timely resolution of issues.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">H</span><span data-contrast="none">andling </span><span data-contrast="none">of </span><span data-contrast="none">payments</span><span data-contrast="none"> and risk</span><span data-contrast="none"> queri</span><span data-contrast="none">es and escalations from </span><span data-contrast="none">customer support via chat</span><span data-contrast="none">, </span><span data-contrast="none">IM </span><span data-contrast="none">and </span><span data-contrast="none">emails.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Cooperate with Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none"> on any issues facing the team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Work together with Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none"> in order to improve and maintain procedures within the Payments Team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Raise any trends in escalations, denoting a possible generic issue with anything payment related.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leve