Voice AI Test - CSM

<div class="content-intro"><h1><span style="text-decoration: underline;"><strong>This is a fake job. Do not apply unless you are a Greenhouse employee. This is for testing purposes only.</strong></span></h1></div><h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Associate Customer Success Manager</h3> <p class="font-claude-response-body break-words whitespace-normal"><strong>About the Role</strong></p> <p class="font-claude-response-body break-words whitespace-normal">You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What You'll Do</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage a book of business, primarily SMB or Mid-Market accounts</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Run regular check-ins with customers to review product adoption, surface issues, and align on goals</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with Sales on renewals and expansions for your accounts</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Escalate product feedback to internal teams with the context needed to act on it</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support customers through new feature rollouts and product changes</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>What We're Looking For</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong written and verbal communication; you're comfortable leading a call and following up clearly in writing</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You're proactive — you don't wait for a customer to tell you something is wrong</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable with data; you can look at a usage dashboard and draw a conclusion from it</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Organized enough to juggle 30-50 accounts without dropping context</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree or equivalent experience</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to Have</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with SaaS products or B2B environments</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">hii</div><div class="pay-range"><span>$50,000</span><span class="divider">—</span><span>$55,000 USD</span></div></div></div><div class="content-conclusion"><h1><span style="text-decoration: underline;"><strong>If you do apply, your application will be deleted.</strong></span></h1></div>