DIRECTOR OF OPERATIONS - Phoenix, AZ

SUMMARY Lead the field operations teams at multiple customer sites. Responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers and mechanical and electrical contractors. Coordinate with Parent Company (MML) and other Murata (MMUSA) installation leaders to drive objectives related to installation. Create long-term plans and schedule to properly support projects with highly trained personnel, qualified contractors, and required materials to exceed customer expectations. Deliver team performance that meets or exceeds the expectations of both customer and company in areas of safety, schedule, cost, and quality. Capable of managing a diverse organization located at various locations and preventing escalations from reaching senior leaders. Manage large projects and most difficult customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. OPERATIONAL LEADERSHIP - Model safe behaviors and drives safety program at operational and organizational level - Support the quality process to deliver quality and QA/QC requirements and facilitate high quality handoff to customer and service team on site. - Hire, train, and manage diverse teams of leaders, quality, technical and safety personnel. - Manage customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction. - Capable of managing teams that manage project execution >$100 million in value across multiple sites or single sites >$250MM - Manage labor and contract budgets in excess of $10 million in value at multiple sites and/or challenging customer locations with total team size >200 employees/contractors. - Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues. TEAM DEVELOPMENT - Coach and mentor site leadership personnel to deliver project objectives. - Hire new talent and develop the next generation of site leaders and technical experts. - Work with peers in safety, quality, continuous improvement, sales/account management and MML to support efforts and initiatives. - Create success through effective team building and organizational strategy efforts. - Work with purchasing department to develop contractor performance metrics and development processes. ORGANIZATIONAL LEADERSHIP - Assist General Manager and division staff in developing strategic objectives and other long-range goals. - Create long range planning goals for people and projects to meet organizational objectives. - Work successfully with global operations leadership to align goals and implement plans. - Drive efforts to deliver continuous improvement and drives efficient processes and practices. - Improve collaboration and working relationships between Murata Machinery USA and Murata Machinery Japan. - Develop and implement critical KPI’s for each department to measure effectiveness. - Develop annual and long-range budgets and profit/loss plans in cooperation with the GM. - Troubleshoot, analyze, document, and communicate findings and solutions, for problems with assigned systems to the component level and/or software. MANAGEMENT RESPONSIBILITIES Work with assigned personnel to provide recognized quality installation of North America CFA installations. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.