Manager of Operations (Cleveland, Ohio / Hybrid)

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Own It (Drive and ownership)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Do the Right Thing (High integrity)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}"> </span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others!<strong> We are looking for a Manager of Operations</strong></span><strong><em> </em>for our Ohio Operations Team.</strong></p> <p><em><strong>This is a full time hybrid role with weekly travel to our FreedomCare office located in Cleveland, OH. </strong></em></p> <p><span style="text-decoration: underline;"><strong>Department & Position Overview:</strong></span></p> <ul> <li><span data-contrast="auto">We are looking for a Manager of Operations who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things. T</span><span data-contrast="auto">he Operations Manager is responsible for overseeing Ohio operations across assigned service lines, including Personal Care Services and Structured Family Caregiving. This role ensures that referrals, eligibility workflows, service plan authorization, caregiver/aide onboarding, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently.</span> <span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">This position owns day-to-day operations for the Ohio market and is accountable for ensuring that authorized waiver services are delivered according to the individual's person-centered services plan, applicable waiver requirements, and company policy. The Manager partners closely with clinical leadership, compliance, enrollment, care management contacts, MCO/waiver administrators, payroll, billing, HR, training, and technology teams to ensure operational performance and regulatory readiness.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">The position is accountable for ensuring that referrals become compliant service records, authorized service plans are implemented timely, caregivers are properly onboarded and trained, services are documented correctly, and member/caregiver issues are resolved through clear operational workflows.</span> <span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">The Operations Manager will manage operations toward growth, service quality, caregiver and member experience, compliance performance, audit readiness, timely issue resolution, and profitability. The role monitors operational data, identifies risk trends, and implements process improvements to support safe, compliant, and scalable service delivery.</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Every Day</span> <span data-ccp-parastyle="heading 2">Y</span><span data-ccp-parastyle="heading 2">ou </span><span data-ccp-parastyle="heading 2">W</span><span data-ccp-parastyle="heading 2">ill: </span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":40,"335559739":240,"335559740":259}"> </span></p> <ul> <li><span data-contrast="auto">Serve as the operational leader for Ohio services, ensuring efficient, compliant, member-centered operations aligned with Ohio Medicaid, waiver, payer, and company requirements. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> <li><span data-contrast="auto">Lead implementation and optimization of Ohio operational infrastructure, workflows, staffing models, technology use, SOPs, desk guides, training materials, and performance controls to support compliant growth and service delivery. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> <li><span data-contrast="auto">Manage day-to-day operations for Ohio service lines, including Personal Care Services and Structured Family Caregiving, from referral intake through service delivery, monitoring, documentation, issue resolution, and audit readiness. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> <li><span data-contrast="auto">Support compliant market growth by building operational relationships with referral sources, waiver partners, care management entities, community organizations, MCOs, ODM-related stakeholders, and internal growth teams, ensuring referrals align with the appropriate Ohio service line. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> <li><span data-contrast="auto">Hire, train, manage, and develop Ohio operations staff, while coordinating cross-functionally with clinical, compliance, technology, product, and internal support teams. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> <li><span data-contrast="auto">Monitor quality, compliance, and operational metrics, including referral conversion, service start timeliness, PCSP/service-plan alignment, caregiver/aide onboarding, documentation completion, miss