Care Manager (Southfield MI / Field Based)

<p><span style="font-weight: 400;">Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  </span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span data-contrast="none"><span data-ccp-parastyle="Default" data-ccp-parastyle-defn="{"ObjectId":"c276f556-e611-420d-aea2-80623395f1dd|70","ClassId":1073872969,"Properties":[469775450,"Default",201340122,"2",134233614,"true",469778129,"Default",335572020,"1",469777841,"Helvetica Neue",469777842,"Arial Unicode MS",469777844,"Helvetica Neue",469769226,"Helvetica Neue,Arial Unicode MS",335551500,"0",268442635,"24",335559740,"288",201341983,"0",335559738,"160",469777843,"Arial Unicode MS",335559704,"1025",335559705,"1033",335551547,"1033"]}">Join our team and make a positive impact on the lives of others! We are looking for</span> <span data-ccp-parastyle="Default">a <strong>Care Manager</strong></span><span data-ccp-parastyle="Default"> </span></span><span data-contrast="none"><span data-ccp-parastyle="Default">who will serve as the </span><span data-ccp-parastyle="Default">face of </span><span data-ccp-parastyle="Default">FreedomCare</span><span data-ccp-parastyle="Default"> in the communities we serve</span><span data-ccp-parastyle="Default"> in Michigan.</span></span></p> <p><em><span data-contrast="none"><span data-ccp-parastyle="Default">This is a field-based position that will require 5 days per week commuting to patients homes in Southfield, MI and surrounding cities. </span></span></em></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="Default">Department & Position Overview:</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":240,"335559740":240}"> </span></p> <p><span data-contrast="none">Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.   </span></p> <p><span data-contrast="none">Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="Default">Every Day You Will:</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":240,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">Schedule and perform initial home assessments <strong>(virtual and in-person) </strong></span></li> <li><span data-contrast="none">Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance</span></li> <li><span data-contrast="none">Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings</span></li> <li><span data-contrast="none">Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce</span></li> <li><span data-contrast="none">Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment</span></li> <li><span data-contrast="none">On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review</span></li> <li><span data-contrast="none">Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase</span></li> <li><span data-contrast="none">Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager</span></li> <li><span data-contrast="none">Track all activities through entries into CRM (Salesforce)</span></li> <li><span data-contrast="none">Function within the timeframes of a fast-paced startup in the healthcare environment</span></li> <li><span data-contrast="none">Performs other duties as required or assigned</span></li> </ul> <p><strong>Ideal Candidate Will Possess:</strong></p> <ul> <li><span data-contrast="auto">1+ years of experience working with frail or elderly disabled adults and caregi