Manager, Line Service (GON)

The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety-focused, and customer-centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals. Operational Leadership & Execution Lead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activities Coordinate staffing schedules to meet operational demands Carry out Line Service Technician duties as needed to support the team Ensure completion of all required shift duties, checklists, and operational procedures Identify and resolve operational issues using sound judgment and established policies Manage and execute special projects as assigned Team Leadership & Development Motivate, coach, and develop Line Service Technicians to achieve performance goals Mentor and support Shift Leads in managing daily operations across all shifts Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld Ensure all personnel are trained and compliant with company SOPs and operational standards Foster a positive, respectful, and high-performing team environment Safety, Compliance & Quality Assurance Promote and maintain a strong safety culture aligned with SMS and company policies Oversee ramp safety procedures and promptly address safety concerns Ensure adherence to all company policies, SOPs, and regulatory requirements Lead IS-BAH/Safety Program initiatives and committees to improve safety performance Ensure incident reporting, investigation, and corrective action follow-through Protect customers, employees, and equipment from harm at all times Customer Service Excellence Deliver and uphold a high standard of customer service for crew, passengers, and clients Continuously challenge and improve the customer experience Maintain a professional and positive company image with all stakeholders Fuel Operations & Resource Management Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL) Manage departmental budgets, including labor and operational expenses Monitor equipment performance and report malfunctions or damage to the General Manager Reporting & Communication Complete and submit required reports accurately and on time Communicate effectively with team members, leadership, and cross-functional partners Perform additional duties as assigned by leadership.