Customer Success Specialist , Ad.Creative

<div id="model-response-message-contentr_50d5aa409ed766cc" class="markdown markdown-main-panel enable-luminous-fast-follows enable-updated-hr-color stronger"> <p data-path-to-node="0">【🤖 <strong>About AdCreative.ai & Appier</strong>】</p> <p data-path-to-node="0">AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀</p> <p data-path-to-node="1">【<strong>About the Role</strong>】</p> <p data-path-to-node="1">This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.</p> <p data-path-to-node="2">On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.</p> <p data-path-to-node="3">【<strong>Responsibilities</strong>】</p> <ul data-path-to-node="4"> <li> <p data-path-to-node="4,0,0">Deliver friendly, fast, and helpful support via chat and email.</p> </li> <li> <p data-path-to-node="4,1,0">Troubleshoot user issues and guide them through features.</p> </li> <li> <p data-path-to-node="4,2,0">Conduct churn-save outreach and demos to retain customers and reduce cancellations.</p> </li> <li> <p data-path-to-node="4,3,0">Identify upsell opportunities and help customers realize the full value of the platform.</p> </li> <li> <p data-path-to-node="4,4,0">Track and prioritize customer feedback to improve the product.</p> </li> <li> <p data-path-to-node="4,5,0">Be the voice of the customer—collaborate with product and tech teams.</p> </li> <li> <p data-path-to-node="4,6,0">Contribute to our help center and internal documentation.</p> </li> <li> <p data-path-to-node="4,7,0">Join weekly team meetings, brainstorms, and knowledge sessions.</p> </li> </ul> <p data-path-to-node="5">【🔥 <strong>This role is perfect if you</strong>】</p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0">🧠 Are passionate about tech, startups, and AI.</p> </li> <li> <p data-path-to-node="6,1,0">❤️ Love helping people and solving problems.</p> </li> <li> <p data-path-to-node="6,2,0">🌟 Are motivated by impact—turning at-risk customers into success stories.</p> </li> <li> <p data-path-to-node="6,3,0">🚀 Want to grow in a fast-paced, international company.</p> </li> </ul> <p data-path-to-node="7">【<strong>About you</strong>】</p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,0,0">Fluent in English, written and spoken</p> </li> <li> <p data-path-to-node="8,1,0">Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo</p> </li> <li> <p data-path-to-node="8,2,0">A proactive, organized self-starter who's comfortable owning targets</p> </li> <li> <p data-path-to-node="8,3,0">A natural communicator and problem-solver</p> </li> <li> <p data-path-to-node="8,4,0">Available for night shifts starting 10:00 PM – 7:00 AM Taipei time</p> </li> </ul> <p data-path-to-node="9">【⏰ <strong>About the Shift</strong>】</p> <p data-path-to-node="9">This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡</p> <p data-path-to-node="10">【💡<strong> Bonus points if you have</strong>】</p> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0">🌟 Experience in customer success, sales, or other customer-facing roles</p> </li> <li> <p data-path-to-node="11,1,0">🎤 Experience running demos, onboarding, or sales conversations</p> </li> <li> <p data-path-to-node="11,2,0">💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio</p> </li> <li> <p data-path-to-node="11,3,0">📈 A track record in customer retention or revenue growth</p> </li> <li> <p data-path-to-node="11,4,0">🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here</p> </li> </ul> <p data-path-to-node="12">【🎁 <strong>What You'll Get</strong>】</p> <ul data-path-to-node="13"> <li> <p data-path-to-node="13,0,0">🚀 Full onboarding and training</p> </li> <li> <p data-path-to-node="13,1,0">🌎 A global, fast-growing team and a flexible, remote-friendly culture</p> </li> <li> <p data-path-to-node="13,2,0">📈 Opportunities to grow and develop your career</p> </li> <li> <p data-path-to-node="13,3,0">🧠 Firsthand experience with the world's leading AI ad platform</p> </li> <li> <p data-path-to-node="13,4,0">🎉 A supportive, collaborative, and fun team</p> </li> </ul> </div> <p>#L1-JC1</p>