Senior Systems Engineer

<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p><strong><span data-contrast="auto">What is the role </span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">Mon-Fri, 38 hours a week reporting to our Erina office. </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">We are seeking a Senior Systems Engineer to support and maintain client IT environments. </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">Key responsibilities of the role include but may not be limited to the following:</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Provide remote and onsite IT support for client environments</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot, repair, configure, and upgrade hardware, networks, and systems</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Work with clients to gather requirements and recommend technology solutions</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Support projects including migrations, upgrades, and infrastructure changes</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Create and maintain technical documentation and designs</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" d