Candidate Services Representative – English Speaker

Job Title: Candidate Services Representative – English Speaker Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk. Co. Louth Hours of Work: 37.5 hours weekly Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels. Main Duties & Responsibilities: • Assist candidates with the Registration and Scheduling process from booking to payment via phone and email • Interact with candidates, in a professional manner • Maintain a high degree of quality and accuracy in work • Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals • Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated • Participate in Candidate Services activities that positively impact business growth and revenue • Communicate and participate in team meetings in order to share best practices, procedures, policies and clients • Ongoing 1:1s with your Supervisor • Constantly challenging the status quo, reviewing our processes and improving efficiencies Essential Criteria: • Experience in Customer Service • Fluent in spoken & written English • Min. Leaving Certificate qualification • Excellent communication, interpersonal and eloquent writing skills • Professional demeanour & trustworthy • Dependable and reliable • Good organizational skills • Flexible & works well as part of a team • Able to work independently, solve problems and deal patiently with customers Desirable Criteria: • Empathy and a unique ability to understand candidates needs • Enthusiastic about our business and the services we deliver • Passionate about candidate services and how it can transform lives • Good PC skills in a Windows based environment (including MS Office--Word, etc.) Employee Benefits: • Pension Scheme • Healthcare Scheme • Life Assurance • Employee Health and Wellbeing Initiatives • Enhanced Annual Leave • 24/7 Employee Assistance Programme • Enhanced Maternity/Paternity Leave • Social Club • Free carparking