BizAnalyst - Sales & retention ( Off role)

Are you passionate about solving roadblocks & challenges faced by MSMEs in India MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country.  We at Khatabook, have built a product that saves time of MSMEs by managing their credit, creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest growing fintech company. Why work with us People are our biggest asset! At  Khatabook , every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other. Role  : Inside Sales- Renewals Specialist We are looking for self-motivated professionals with an obsession to deliver WOWs to customers and an ability to thrive in a fast-paced environment to join our Inside Sales team. An inside sales renewal specialist will play a fundamental role in achieving our ambitious customer retention and revenue growth objectives. You must be comfortable making dozens of calls per day, building excellent relationships with the existing users, qualifying prospects, and retaining customers. Region/Shift  -  India/Day Responsibilities Learn & understand Khatabook & Biz Analyst products, prospective clients & services well. Understand customer pain points, and requirements and correlate solutions  and customer requirements Should have excellent skills in negotiation, upsell and upgrade. Developing strong relationships with customers, connecting with key business  executives and stakeholders. Document all pertinent customer information and conversations into the CRM system Respond, engage and qualify inbound/outbound leads and inquiries. Execute planned sales activities and develop a target list of high potential  customers. Resolve customer complaints and work closely with the customer success team. Achieve monthly & quarterly quotas. Manage customer queries on Call, Intercom, and email. Requirements Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi and English Mandatory, Knowing  regional languages will be a plus). Ability to make focused efforts to win customers. The ideal candidate should be  good at negotiation, upsell and upgrading the existing user. Ability to multitask, prioritize and manage time effectively. Having Key account management skills will be a plus Minimum 2+ years of sales experience in  SaaS products, financial services, wallet,   products/solutions companies Track record of over-achieving targets.