Lead Partner Success Implementation Engineer

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="header">So, </span><span data-ccp-parastyle="header">what’s</span><span data-ccp-parastyle="header"> t</span><span data-ccp-parastyle="header">he</span><span data-ccp-parastyle="header"> </span><span data-ccp-parastyle="header">r</span><span data-ccp-parastyle="header">ole</span><span data-ccp-parastyle="header"> </span><span data-ccp-parastyle="header">all about?</span></span></strong><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240,"469777462":[4680,9360],"469777927":[0,0],"469777928":[3,4]}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240,"469777462":[4680,9360],"469777927":[0,0],"469777928":[3,4]}"> </span></p> <p><span data-contrast="none">The </span><strong><span data-contrast="none">Lead Partner Success Implementation Engineer</span></strong><span data-contrast="none"> is an individual contributor </span><strong><span data-contrast="none">lead-level, </span></strong><span data-contrast="none">technical expert who plays a </span><strong><span data-contrast="none">strategic</span></strong><span data-contrast="none"> role in driving partner success across implementation, readiness, and ongoing product adoption. This role </span><strong><span data-contrast="none">owns</span></strong><span data-contrast="none"> advanced technical expertise, leads </span><strong><span data-contrast="none">cross-partner</span></strong><span data-contrast="none"> escalated troubleshooting, </span><strong><span data-contrast="none">sets technical standards</span></strong><span data-contrast="none"> through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559740":240}"> </span></p> <p><span data-contrast="none">As an experienced member of the team, this role </span><strong><span data-contrast="none">drives partner enablement programs</span></strong><span data-contrast="none">, mentors </span><strong><span data-contrast="none">Implementation Engineers</span></strong><span data-contrast="none">, provides </span><strong><span data-contrast="none">technical direction</span></strong><span data-contrast="none"> to Partner Success Managers and TAMs, and contributes to </span><strong><span data-contrast="none">operating rhythms,</span></strong><span data-contrast="none"> </span><strong><span data-contrast="none">best-practice governance,</span></strong><span data-contrast="none"> and technical leadership across the partner ecosystem.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">How will you make an impact</span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Technical Advocacy & Product Support</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Deliver </span><strong><span data-contrast="auto">expert-level</span></strong><span data-contrast="auto"> technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. </span><span data-ccp-props="{"134233279":false,"201341983":2,"335559740":300}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Champion product enhancements, </span><strong><span data-contrast="auto">prioritizing</span></strong><span data-contrast="auto"> complex partner needs and collaborating with internal engineering and product teams. </span><span data-ccp-props="{"134233279":false,"201341983":2,"335559740&