Conference Porter

Celtic Manor Collection Job Description and Person Specification DEPARTMENT Conference Banqueting POSITION Conference Banqueting Porter GRADE G REPORTS TO Head Conference Porter, Conference Manager, C B Director Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager. POSITION OVERVIEW An essential logistics role within the convention centre ensuring the department meets the requirements of its clients. GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality. Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. 5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Budgets Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these. S tandards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. Essential Job Functions Assists in the daily set up and breakdown of meeting and banqueting suites. Sets rooms as per resort standards according to SOP manual. Assist clients and guest with movement of equipment and parcels etc. Carries out other duties as requested by a supervisor or other senior manager. Undertakes general cleaning duties to maintain a clean and safe working environment. Works in a safe, considerate manner without harming, endangering guest or other staff. Wears appropriate uniform as provided and health and safety equipment as needed. Reports all accidents and dangerous incidents according to resort procedures. Maintains equipment in a clean and satisfactory condition for client use. Reports maintenance issues immediately to supervisor/manager. Reports for duty properly dressed in the assigned uniform and well-groomed according to the standards laid down by the Resort and the Outlet Manager. Be in a healthy state, as much is done standing. Maintains an up-to-date knowledge of all resort facilities and events, in order to promote the resort to guests and visitors, as well as answer their questions. Assist with setup and re-rig of all events ( If applicable ) To hold a valid driving license when using resort vehicles and to help maintain the standard and safe use of these vehicles Training Responsible for attending all required training as scheduled. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the Supervisor on duty. Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.